Navigate Your Conflicts

Learn an effective, memorable and repeatable approach to difficult conversations — so you can be clear *and* kind. We'll prep the conversation on one page, practise a clean opening, and learn how to respond when the other person gets defensive or uses negotiation tactics.

• Prepare: Use a 5‑minute triage, then decide whether this is about *facts*, *feelings*, or *practical impact* so you address the real issue (not the wrong one).
• Engage: Use SBI + one NVC line, then pause and ask one clean question so you stay in the real conversation (instead of arguing, defending, or performing).
• Act: Close with a clean agreement, name actions, owners, and dates, then send a short follow‑up that confirms what was decided and what happens next.

1. Producer, directors and managers who need to give feedback without creating fallout
2. Aspiring and working Leaders dealing with boards, funders, agents, and high‑stakes collaborators
3. Anyone navigating power dynamics and creative differences inside partnerships

• Less dread, more clarity, and a reliable way to start a difficult conversation
• Shorter, cleaner conflicts that don't leak tension into everything else
• Scripts for saying no, naming a standard, and asking for a next step
• A stronger ability to hold boundaries without becoming sharp

• A one‑page prep tool you can reuse (Issue/Feeling/Purpose)
• A written opening using SBI+N (Situation/Behaviour/Impact+Next step)
• Three redirect lines for defensiveness
• A follow‑up template to confirm agreements (Actions/Owners/Dates)